Your shipment may or may not require a delivery signature. Please understand that this extra precaution is taken to ensure secure product delivery to our customers. If you would like to request that a delivery signature not be required, please input the following statement in the 'Comments' box when placing your order: Please DO NOT require a delivery signature for this shipment. I understand that by requesting this, I'm assuming all responsibility for all lost, stolen, or undelivered parts after they leave the Parts.com warehouse. Please keep in mind, by doing this, you're assuming all responsibility for the items once they leave our facility! Any claims regarding items shipped to an incorrect address must be made within 45 days from the date the order was placed.
Returns must be made within 10 days of receipt of delivery. Returns will not be accepted on any items that have been used, modified, installed, painted, or damaged. Original shipping charges and return shipping charges are non-refundable. Buyer is responsible for return shipping arrangements and costs. All return parts must be in the undamaged, original packaging and you must include a copy of your invoice. If your order did NOT include the VIN there may be no returns or exchanges on the parts ordered! There are no returns on airbags, electrical, or previously installed parts. Mazda-parts.com is not responsible for any installation or removal costs associated with returns or any other claims. There will be a 20% restocking fee for all returns if we concluded the order was your error, but still a returnable item. If the error is ours, we will cover shipping expenses and re-send the item to you. If the order error is yours, charges for shipping and handling are not refundable.
NOTE: Please contact us regarding any returns. You will be liable for all additional shipping charges. Parts must be returned for inspection prior to any credit being issued. All return parts must be uninstalled and returned in the original, unopened, undamaged packaging or you will not receive credit. All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.
We Aggressively Prosecute Credit Card Fraud:
We take fraud seriously. It is a crime to purchase products using a false or stolen credit card, or false or stolen credit card numbers. Further, it is a crime to misuse the charge back process to obtain a refund for goods that you obtained fraudulently. Whether you are the victim, or the perpetrator of fraud, be assured that we will actively pursue and prosecute fraud offenders to the fullest extent of the law. We submit all fraudulent orders, as well as the IP address used to perpetrate the fraud, to the United States Federal Bureau of Investigation (FBI) for prosecution to the fullest extent of the law. In addition, we will work with cardholders, credit card companies, and local authorities to pursue fraud offenders.
Fraud offenders not only take advantage of online merchants and consumers, but they also abuse the system the Internet community relies on for its normal operation. This abuse will continue the trend of merchants either refusing to sell products to those with free email services, mail drops, or different ship-to addresses, or completely refusing to sell their products online.