Shipping Policy

Estimated Shipping: Shipping charges are estimated due to location and weight. NOTICE: INTERNATIONAL ORDERS WILL BE SHIPPED DUTY AND TAX COLLECT. Damaged Items: The carrier is responsible for all items damaged during shipping. You will need to fill out a damaged claim report from the carrier to be reimbursed. Please do not return these items to us as we are not responsible for the reimbursement.

Your shipment may or may not require a delivery signature. Please understand that this extra precaution is taken to ensure secure product delivery to our customers. If you would like to request that a delivery signature not be required, please input the following statement in the 'Comments' box when placing your order: Please DO NOT require a delivery signature for this shipment. I understand that by requesting this, I'm assuming all responsibility for all lost, stolen, or undelivered parts after they leave the Parts.com warehouse. Please keep in mind, by doing this, you're assuming all responsibility for the items once they leave our facility! Any claims regarding items shipped to an incorrect address must be made within 45 days from the date the order was placed.

Return Policy

You have 10 days after receiving the item to process the return. If the item is incorrect due to your error such as, looked up the wrong part, selected wrong option, or did not provide us with your VIN number during checkout. You may be subject to a 20% restocking fee. If the incorrect part is due to our error, we will resolve the issue immediately. NO refunds on electrical parts.

Returns must be made within 10 days of receipt of delivery. Returns will not be accepted on any items that have been used, modified, installed, painted, or damaged. Original shipping charges and return shipping charges are non-refundable. Buyer is responsible for return shipping arrangements and costs. All return parts must be in the undamaged, original packaging and you must include a copy of your invoice. If your order did NOT include the VIN there may be no returns or exchanges on the parts ordered! There are no returns on airbags, electrical, or previously installed parts. Mazda-parts.com is not responsible for any installation or removal costs associated with returns or any other claims. There will be a 20% restocking fee for all returns if we concluded the order was your error, but still a returnable item. If the error is ours, we will cover shipping expenses and re-send the item to you. If the order error is yours, charges for shipping and handling are not refundable.

NOTE: Please contact us regarding any returns. You will be liable for all additional shipping charges. Parts must be returned for inspection prior to any credit being issued. All return parts must be uninstalled and returned in the original, unopened, undamaged packaging or you will not receive credit. All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.

Privacy Policy

We understand the importance of security for our customers. We use the latest SSL (Secure Socket Layer) encryption technology to protect sensitive personal information during transmission. This allows your personal information to be submitted in a secure environment while reaching the intended parties.

Terms & Conditions

The online catalog is to be used as a reference guide. And does not reflect the availability or stocking status of the items. Due to monthly manufacturer updates, they will occasionally discontinue or supersede a part number, thus effecting a price change or availability. In such cases, you will be notified via email or phone before any charges will occur.

Fraud Policy

We Aggressively Prosecute Credit Card Fraud:

We take fraud seriously. It is a crime to purchase products using a false or stolen credit card, or false or stolen credit card numbers. Further, it is a crime to misuse the charge back process to obtain a refund for goods that you obtained fraudulently. Whether you are the victim, or the perpetrator of fraud, be assured that we will actively pursue and prosecute fraud offenders to the fullest extent of the law. We submit all fraudulent orders, as well as the IP address used to perpetrate the fraud, to the United States Federal Bureau of Investigation (FBI) for prosecution to the fullest extent of the law. In addition, we will work with cardholders, credit card companies, and local authorities to pursue fraud offenders.

Fraud offenders not only take advantage of online merchants and consumers, but they also abuse the system the Internet community relies on for its normal operation. This abuse will continue the trend of merchants either refusing to sell products to those with free email services, mail drops, or different ship-to addresses, or completely refusing to sell their products online.

FBI - http://www.ic3.gov/default.aspx